Filezone1 Privacy Policy — How We Protect Your Personal Information

1 Introduction

Filezone1 (https://filezone1.app) takes your privacy seriously. This Privacy Policy ("Policy") explains what personal information is collected when you use the Filezone1 platform, why it is collected, and how it is used and kept secure.

By registering or using our platform, you agree to this Privacy Policy. This policy is part of our Terms & Conditions Should be read in conjunction with.

2 What Information We Collect

Filezone1 collects two types of information — what you provide directly and what is automatically gathered while you use the platform.

3 How Information Is Collected

Filezone1 collects your information in several ways. Each method is described in detail below:

• Provided Directly by You: You provide information directly when completing the registration form, submitting KYC documents, contacting our support team, or making a payment.
• Automatic Collection: While you use the platform, device and usage data is automatically collected via cookies, log files, and tracking technologies.
• From Third Parties: Necessary information may be obtained from identity verification services, payment processors, or KYC partners.
• Public Sources: Publicly available information may sometimes be verified for fraud prevention purposes.

4 How Your Information Is Used

Filezone1 uses the collected information solely for the purposes listed below. No data is ever used beyond this scope:

• Account Management: For registration, login verification, and account settings management.
• Payment Processing: For processing deposits, sending withdrawals, and maintaining transaction history.
• Security Assurance: To detect fraud, prevent unauthorized access, and protect your account.
• Compliance with Legal Obligations: To comply with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
• Service Improvement: To analyze user experience and make the platform more intuitive and effective.
• Contact: For important notifications, promotional offers (with your consent), and customer support.
• Personalization: To provide bonus offers and betting recommendations tailored to your preferences.

5 Data Sharing Policy

Filezone1 never sells or commercially transfers your personal information to third parties. However, limited data may be shared in the specific circumstances outlined below:

• Payment Partner: Minimum information required to process transactions via bKash, Nagad, and Rocket.
• KYC Service Provider: Identity document details shared with authorized third parties for identity verification purposes.
• Law Enforcement: To comply with legal obligations under court orders or lawful requests from regulatory authorities.
• Technology Services: Cloud hosting and security service providers operating under strict confidentiality agreements.

6 Cookie Policy

Filezone1's website and app use cookies and similar technologies. Cookies are small data files stored on your device.

You can disable optional cookies from your browser settings. However, turning off essential cookies may prevent certain features of the platform from functioning properly.

7 Data Security Measures

Filezone1 uses industry-leading technology to safeguard your privacy. Our security framework is outlined below:

• SSL/TLS Encryption: All website and app communications are encrypted with 256-bit SSL.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional verification layer for account login and withdrawals.
• Firewall & DDoS Protection: To protect our servers from unauthorized access and attacks.
• Regular Security Audits: Regular security audits conducted by third-party specialists.
• Access Control: Only authorized staff may access specific user data.

8 Data Retention Period

Filezone1 does not retain your data longer than necessary. Retention periods are outlined below:

• Account Information: For the full duration your account is active, and 5 years after closure (as required by law).
• Transaction History: Minimum 5 years (as required by AML and financial regulations).
• KYC Documents: Up to 5 years after verification.
• Log Files & Session Data: Up to 90 days.
• Marketing Information: Deleted within 30 days of opting out.

9 Your Rights

Under Filezone1's Privacy Policy, you are entitled to the following rights:

To exercise these rights FAQ Page or email us directly at support@filezone1.app.

10 Protection of Minors

Filezone1 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If an underage user's account is identified, it will be suspended immediately and all associated data will be deleted.
• If a parent or guardian believes their child has registered an account, they should contact support@filezone1.app and the matter will be addressed immediately.

For more details, please visit our Responsible Gaming Page See.

11 Privacy Policy Changes

Filezone1 reserves the right to update this Privacy Policy as needed. For any significant changes:

• You will be notified in advance via your registered email or SMS.
• The "Last Updated" date at the top of the page will be revised.
• Re-consent may be required for major changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.

12 Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@filezone1.app
• Live Chat: Active 24/7 via the website or app.
• Response Time: Typically within 3 business days.